Grievance Redressal
We take every complaint seriously.
Our grievance mechanism follows the NPCI Bharat BillPay guidelines and the RBI Integrated Ombudsman Scheme, 2021. Every complaint receives a ticket ID; unresolved cases escalate to the next level.
| Level | Contact | Channel | TAT |
|---|---|---|---|
| Level 1 | Customer Support Support Head (to be appointed) | +91 87802 24955 | 24 hours |
| Level 2 | Nodal Officer Nodal Officer (to be appointed) | +91 97377 76277 | 3 working days |
| Level 3 | BBPS Ombudsman (NPCI Bharat BillPay) NPCI Bharat BillPay Ltd. | — Portal ↗ | As per NPCI norms |
| Level 4 | RBI Integrated Ombudsman Scheme, 2021 Reserve Bank of India | 14448 Portal ↗ | As per RBI norms |
Escalation policy. If your complaint is not resolved within the TAT at a level, or if you are unsatisfied with the resolution, please escalate to the next level with your original ticket ID. After exhausting Levels 1 & 2, you may approach the BBPS Ombudsman (Level 3) or the RBI Integrated Ombudsman (Level 4).